Bank of America, Rancho Bernardo Branch

Name:Bank of America, Rancho Bernardo Branch
Full Service Brick and Mortar Office
Review:266 client reviews
Location:16849 Bernardo Center Drive
San Diego, CA 92128

San Diego County
View Other Branches
 
Phone:760-489-2170
Office Hours:Mon:09:00:18:00
Tue:09:00:18:00
Wed:09:00:18:00
Thu:09:00:18:00
Fri:09:00:18:00
Sat:10:00:14:00
Branch Deposit:$282,903,000
FDIC Cert:#3510
Established:1971-07-16


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4708, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,707,215,000,000
Total Deposits:$1,348,031,000,000
Total Equity Capital:$205,059,000,000
Total Domestic Office Deposits:$1,273,468,000,000
Net Income:$4,887,000,000
Quarterly Net Income:$4,887,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:10%
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Client Review

266 client reviews of Bank of America scored 2 out of 5.

Great manager and staff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Gerri1, Jun. 07, 2017

My husband and I have an account at boa, this is by far, the best branch I've been serviced by.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Highland/Milford Branch at Highland, MI
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Customer service
Overall Rating
Waiting Time
Other Services
by KPrior, Apr. 14, 2017

Been with Bofa over almost 30 yrs. I deposited a MO from USPS (Bofa recommended me accepting these for best security) I have received a monthly MO from customer for almost 3 yrs.  this one got flagged. Called and kindly told me she saw no problems and if it did not clear the. Ext day to call back.  2 days later called-told it had suspicious activity, supervisor then cleared it for me. Next day on hold again.  Rude girl refuse to let me have supervisor (30 minutes arguing with me. Then supervisor said no address on MO (the guy never adds the address). Then told me when he checked with USPS that they show the MO serial number did not exist. I called USPS and it verified clear 2 days earlier.  Called BOfa back and now they say it still has to wait the 10 days for USPS to give them the money.  

What happened to my bank's customer service?  They not only are rude on the phone but seem ignorant with ever changing stories.  Or is this a new scam to keep money longer in their hands?  

I have never experienced this type of disregard and attitude of indifference to a problem.  I was also told by the supervisor that I could not go higher to solve the pronlem as he had no supervisor for me to talk with.  This is not the bank I have come to trust.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, American Canyon Branch at American Canyon, CA
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The best bank I've dealt with
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jipimbopoy, Mar. 01, 2017

Of the more than 30 years I had my account with Bank of America and still currently hold this account, I never encountered an error in their service. My statements were always accurate and if I noticed any discrepancy which is very seldom it was because I missed  or miscalculated something.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Los Angeles Main Branch at Los Angeles, CA
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All Reviews...

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