Bank of America, Laguna Hills Branch

Name:Bank of America, Laguna Hills Branch
Full Service Brick and Mortar Office
Review:231 client reviews
Location:24211 Paseo De Valencia
Laguna Woods, CA 92637

Orange County
View Other Branches
 
Phone:949-951-4076
Office Hours:Mon:09:00-18:00
Tue:09:00-18:00
Wed:09:00-18:00
Thu:09:00-18:00
Fri:09:00-18:00
Sat:10:00-14:00
Branch Deposit:$280,806,000
FDIC Cert:#3510
Established:1974-04-01


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:5015, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,574,093,000,000
Total Deposits:$1,213,119,000,000
Total Equity Capital:$202,360,000,000
Total Domestic Office Deposits:$1,143,477,000,000
Net Income:$17,075,000,000
Quarterly Net Income:$4,435,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
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Client Review

231 client reviews of Bank of America scored 2 out of 5.

overall, a great group of people
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by dbwoody, Feb. 20, 2015

I've always been greeted warmly,  by name, upon entering. Sometimes there is a wait in line, but once with a teller my experiences have been outstanding. I live on the other side of town from this branch, but I keep my accounts here because I believe I will get conscientious help when I have problems or special needs.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Parkway Plaza Branch at Winston Salem, NC
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Worst branch of all
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by DisgruntledGL, Feb. 18, 2015

I have repeatedly tried to call this branch and have NEVER reached a live person. You cannot leave a message and get transferred over to the banking customer service lines. Even the agent there could not reach the manager on my last attempt. He has a back office number which the branch is required to answer. He let it ring for 3 minutes and gave up. The B of A process for contacting a branch is broken but this issue at the Spanish River branch is reflective of a manager who does not care and has no radar for her customers' needs. My experience here is enough to motivate me to switch to a totally different bank after 20 years with B of A.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Spanish River Branch at Boca Raton, FL
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Should have read reviews before going here. READ THIS ONE IF PLANNING ON BANKING HERE
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by DisgustedMember, Feb. 12, 2015

I don't usually write reviews but figured I would like to help those considering banking here.
To reiterate the previous reviews, this is by far the worst bank I have ever banked with. I should have known when I was trying to open an account there and had to wait an hour and a half; it just went down hill from there.
My recent visit, there were four women behind the counter, one at the window assisting the drive-thru, one at the desk assisting walk-in members, and two trying to figure out the vault system.
There was one car at the window, one person in front of me inside. The woman at the desk went to help the woman at the window (with the one car) and made the person in front of me wait while she did so. During this time, the other two women continued to interrupt those working to get help with the vault. (The women at the desk that made the man wait continued to get distracted because she was trying to be part of the women's conversation.) The women at the window put her fingers to her head as if it were a gun (like the "just shoot me" sign) to another one of the ladies. Then looked to see if we (still waiting for the woman at the desk to partake in her duties and actually stop eavesdropping and do her job.) I waited at least 15 minutes for a 1 min transaction. I will be closing my account there soon and going to another bank that has professional, knowledgeable, and active employees that are not more interested in talking to each other than providing the customer support members deserve.
When signing up with BOA, the gentleman stated this would be the best bank I will ever belong to, I believe he may need move to another bank/location if he is going to try to promise that.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Port St. John Branch at Cocoa, FL
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