Bank of America, Highway 6/Bissonnet Branch

Name:Bank of America, Highway 6/Bissonnet Branch
Full Service Brick and Mortar Office
Review:215 client reviews
Location:9245 Highway 6 South
Houston, TX 77083

Fort Bend County
 

Phone:281-983-8960
Office Hours:Mon:09:00-16:00
Tue:09:00-16:00
Wed:09:00-16:00
Thu:09:00-16:00
Fri:09:00-18:00
Sat:09:00-13:00
Branch Deposit:$101,152,000
FDIC Cert:#3510
Established:2002-08-19


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:5099, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,454,742,000,000
Total Deposits:$1,128,233,000,000
Total Equity Capital:$182,681,000,000
Total Domestic Office Deposits:$1,046,212,000,000
Net Income:$6,181,000,000
Quarterly Net Income:$3,262,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
 More...


Client Review

215 client reviews of Bank of America scored 2 out of 5.

Piss poor service at a POdunk bank
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by ravens, Oct. 16, 2014

I have been dealing with BOA for many years and  I have never been to a worse branch. There are no management people there and the remaining staff have an "I don't care" attitude. I took off of work to do personal banking and go to my safe deposit box and it should be illegal for me not to have access to my assets. THIS IS THE WORST BANK I HAVE EVER USED!!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Hopewell Main Branch at Hopewell, VA
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Would never bank with BOA
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by Worsebankever, Oct. 02, 2014

We have had the worst experience with this branch.  Not only are the tellers incompetent,  but their bank manger Veronica is worse off, she LAZY and unable to do her job! Went into the branch to pay our mortgage payment, with the slip!!! The young man handed back the envelope, thinking he placed the receipt back into the envelope, I filled it away. Got a note in the mail from the new mortage company, stating we had not made Aug payment. Called BOA they also, had not received our payment. Went into the branch spoke to Veronica told her the story. She was skeptical of me! I asked to her to check the closed credit card account. Which she didn't want to do, so after screaming, crying, and cussing she finally checked well.... Sure enough the teller applied it to a credit card that had been closed since 2008, this isn't the first time they had done this to us. To make matters worse, this was the last payment we would be making to BOA, since they had sold the mortage to another company, so the mortage account was closed as of Aug 15.  Veronica got the money tracked down, and had BOA credit card dep. apply it back to the mortage account. They were unable to do so, due to it being closed. No one notified us of this!! I  called Veronica back the following week, asked the status of the mortage account, well the money got denied due to the account being closed, sooooo the BOA credit card company applied it to another closed credit card, that had been closed since 2011.  Veronica " bank manger"  let me know there was nothing else she could do. She gave me a number, to call and told me I had to deal with it. Finally got the the money back, it took well over 2 months to do so. BOA is far by one of the worse banking centers, and customer service I have ever had to deal with in my life. I called Veronica, and let her know all of the chaos I went threw. I advised her, if she would of done her job in the first place, and took care of it we would of gotten this handle awhile ago. She of course did not take the blame, she passed it on to the teller. She let me know he was let go. Which I think was extremely unprofessional of her, as it was none of my business!! Veronica should not be a manger at BOA, with her qualifications she should be picking up garbage on the side of the road.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Cottage Lake Branch at Woodinville, WA
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customer in Port Townsend
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by Bkofamerciacustomer, Sep. 21, 2014

After making an appointment for a specific day and time, with a specific person (female VP) I arrived at the bank and began to wait.  Ten minutes after our set meeting the VP came out of a room and said she would be with me shortly, Now waiting 20 minutes after the set appt the VP comes out of a room eating food and passed me off to another person.  Things have gone hill or consistent from there.  I have had appts with this VP and she talks to much about herself and makes promises that are not true (to myself and another friend) to get you to make deposits in their bank. Even the President consistently makes analogies about how she works her accounts with her son.  I do not care!  I don't have kids and I do not have to worry about someone I can not trust completely. I only bank here because there are branches in many other places I frequent.  Very unprofessional staff in their VP and not so much professional otherwise either.  Anita consistently acts like this is a play room and she just wants to visit, eat and play.  It's a small town but this really exemplifies fun and games and not professional environment!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Port Townsend Branch at Port Townsend, WA
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