Bank of America, Factoria Branch

Name:Bank of America, Factoria Branch
Full Service Brick and Mortar Office
Review:270 client reviews
Location:12727 Se 38th Place
Bellevue, WA 98006

King County
View Other Branches
 
Phone:206-585-6828
Office Hours:Mon:09:00:16:00
Tue:09:00:16:00
Wed:09:00:16:00
Thu:09:00:16:00
Fri:09:00:18:00
Sat:09:00:13:00
FDIC Cert:#3510
Established:1977-12-12


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4584, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,751,524,000,000
Total Deposits:$1,386,761,000,000
Total Equity Capital:$207,775,000,000
Total Domestic Office Deposits:$1,301,404,000,000
Net Income:$21,184,000,000
Quarterly Net Income:$4,818,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:9%
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Client Review

270 client reviews of Bank of America scored 2 out of 5.

ATM
Overall Rating
by HecticNomad, Apr. 20, 2018

I have banked at other Bank of America ATMs and either their dollar increments are by $10 or you can actually take out the exact amount rounding up to the nearest dollar.

This location wants you to take out money by increments of $20 yes. It's frustrating because there are plenty of times when I don't need the extra $10 coming out of my account.

Maybe impliment that at this ATM since I frequently come to this one when I'm on this side of town?

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, First Colony Branch at Sugar Land, TX
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Outstanding customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Izzyhulme, Dec. 04, 2017

 The Redmill Bank of America location is the most convenient and trustworthy Bank i have ever been with. As soon as you walk in the door you are greeted by the supervisor who is more than willing to help direct you to whoever is available and even takes time out of his day to personally help you with issues if the location is too busy or just because he cares that much. At this location i feel more than welcomed as well as accomplished when i am done receiving expert help. All of the tellers are also very friendly and have gone above and beyond to ensure i am satisfied with whatever situation i am or any questions i need answered. As a customer service provider myself for many years, the most important thing i have learned is that it is essential to keep good attitudes and enthusiasm in the work place to make customers feel appreciated and heard out. Bank of America is doing an outstanding job with this, and for that reason i am a loyal customer and recommender of this five star Bank of America location!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Red Mill Commons Branch at Virginia Beach, VA
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Poor Service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Poorrule, Oct. 21, 2017

I had an unbelievable, horrible experience At the Bank of America located at 6725 Winchester Rd, Memphis, Tn 38115.  I went through the drive thru to deposit cash into a Bank of America account holder. First, there was only one lane opened. I was in line with 5 cars ahead of me.  The process was very slow, in fact, I turned my engine off for at least 6 minutes.  When it was my turn, I placed the cash deposit and deposit slip in the container and sent it for processing. The teller was cordial.  After several minutes, she asked if the transaction was for me or someone else.  I politely told her for someone else.  She asked if I had an account there as well.  I responded "no". She then returned my cash deposit and slip and rudely said "the drive thru is for Bank of America customers only, you have to come inside."You have got to be kidding me. It was a cash deposit for an account holder!!!! I was not trying to cash a check from an account holder.  Your rule is simply ridiculous. I wasted 30 minutes trying to assist someone, who needed help. Needless to say, I did not go inside, because my foot is broken!!! I had sacrificed and driven to the bank for a relative. I had never experienced this type of ignorance before.  FYI........I have made numerous cash deposits for YOUR customers,in the past.  Change this sorry rule!!






* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ross Road Branch at Memphis, TN
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All Reviews...

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