Bank of America, Cambrian Park Branch

Name:Bank of America, Cambrian Park Branch
Full Service Brick and Mortar Office
Review:265 client reviews
Location:2049 Camden Ave
San Jose, CA 95124

Santa Clara County
View Other Branches
 
Phone:408-369-5955
Office Hours:Mon:09:00:17:00
Tue:09:00:17:00
Wed:09:00:17:00
Thu:09:00:17:00
Fri:09:00:18:00
Sat:10:00:14:00
Branch Deposit:$202,515,000
FDIC Cert:#3510
Established:1954-08-23


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4708, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,677,490,000,000
Total Deposits:$1,334,032,000,000
Total Equity Capital:$206,199,000,000
Total Domestic Office Deposits:$1,260,061,000,000
Net Income:$19,684,000,000
Quarterly Net Income:$4,937,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
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Client Review

265 client reviews of Bank of America scored 2 out of 5.

Customer service
Overall Rating
Waiting Time
Other Services
by KPrior, Apr. 14, 2017

Been with Bofa over almost 30 yrs. I deposited a MO from USPS (Bofa recommended me accepting these for best security) I have received a monthly MO from customer for almost 3 yrs.  this one got flagged. Called and kindly told me she saw no problems and if it did not clear the. Ext day to call back.  2 days later called-told it had suspicious activity, supervisor then cleared it for me. Next day on hold again.  Rude girl refuse to let me have supervisor (30 minutes arguing with me. Then supervisor said no address on MO (the guy never adds the address). Then told me when he checked with USPS that they show the MO serial number did not exist. I called USPS and it verified clear 2 days earlier.  Called BOfa back and now they say it still has to wait the 10 days for USPS to give them the money.  

What happened to my bank's customer service?  They not only are rude on the phone but seem ignorant with ever changing stories.  Or is this a new scam to keep money longer in their hands?  

I have never experienced this type of disregard and attitude of indifference to a problem.  I was also told by the supervisor that I could not go higher to solve the pronlem as he had no supervisor for me to talk with.  This is not the bank I have come to trust.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, American Canyon Branch at American Canyon, CA
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The best bank I've dealt with
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jipimbopoy, Mar. 01, 2017

Of the more than 30 years I had my account with Bank of America and still currently hold this account, I never encountered an error in their service. My statements were always accurate and if I noticed any discrepancy which is very seldom it was because I missed  or miscalculated something.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Los Angeles Main Branch at Los Angeles, CA
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Discrimnated againsta individuals with Developmental Disabilities
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by Koromah, Feb. 23, 2017

I am a Licensed Associate Counselor for the State of New Jersey and I work part-time as a direct support professional for individuals with developmental disabilities at YAI-NIPD (National Institute for People with Disabilities). The individuals I serve at my part-time agency frequently bank with  this particular Bank of America in Westwood, NJ for personal banking or cashing checks. Today I had the most heartbreaking experience of discrimination with the supervisor and my disabled clients.
The supervisor continuously approached us while cashing checks with a bank teller. She asked me several questions about who the consumers bank with and attempted to make my individuals open bank accounts, which is not an appropriate decision I can make for my consumers. (I am not a rep payee).
Following this, my four consumers were done with cashing their checks and we were approached by the supervisor again while walking out of the bank. She stated, "it would be courteous for you to call before you people come here because you hold up my line and my real Bank of America clients left because of you. Next time call so I can open up another teller, since they are not Bank of America clients."
I responded and stated, " I did not know there was a protocol for non BOA clients that want to simply cash a check. And one of my client's actually used his BOA account. Are you saying we are not welcome here?"
Before I can finish my sentence, the supervisor cut me off and stated, "Well you are not real clients so call. I'm just trying to be polite."
I proceeded to tell her, We were only in the line for 10 minutes and there were no customers. (which I should not have to explain to her)
She even stated she recognized our consumers because we are frequent customers. My clients grew frustrated because they knew they were being discriminated for their developmental/intellectual disabilities. I just can not believe how this is a stigma-free area and this supervisor was discriminating on our clients. She did not even realize one of the consumers used their BOA accounts to cash his check. Why does it matter if a person that walks in AFTER us and leaves because he can not be patient for a simple transaction. After filing a complaint and other co-worker came back from the same bank and stated the same supervisor told him not to go to the bank teller. She instructed him to use an ATM machine. (There were no customers in the bank as well.) She recognized him from our agency too. I just hope this gets handled properly, as individuals with disabilities may not have the proper advocacy in the community. I can only imagine how many other individuals she refused to serve or harassed while banking. I am embarrassed for her because she lacks manners, empathy, and professionalism. I am sure Bank of America does not hold this behavior to their policies and standards. and FYI (I am a BOA customer too, which I did not have to reveal to her. You can bet I would never bank there again.)

Hawa Koroma, MA, LAC

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Westwood Branch at Westwood, NJ
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