Balboa Thrift and Loan Association, Review

Balboa Thrift and Loan Association, Review

Average rating based on 3 reviews
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Office Environment & Staff
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Ms
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HonestynIntegrity, Oct. 24, 2013

My daughter's friend passed away suddenly and he had a loan here at this bank.the executor handling his estate offered my daughter a chance negotiate with this bank. They sent emails back and forth regarding negotiations, they never told her or me they wouldn't negotiate. We talk with supervisors and vp company pretending to negotiate. A bank employee met her and told her he wanted to check out car for negotiations, he never came back with car and she had a bike and few other belongings, basically they stole her bike and left her stranded at McDonalds with a 2 year old and no way pick up 6 year old right now...what jerks. I have never dealt with a business with such dishonest practices, I would advise careful consideration before dealing with this bank. Has anyone else experience any of this? I am in NC she is in Los Angeles, last time I talk with her about 30 minutes ago her phone battery was low and now it goes to voicemail. I have no idea she and her 2 year old is safe and 6 year old was at school, does she have a ride or abandoned. I am so devastated now, all I can do is cry. Help the pain is so intense.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Balboa Thrift and Loan Association, Balboa Thrift And Loan Association at Chula Vista, CA
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by HonestynIntegrity 2013-10-25 04:52:04
This is the next day now. My daughter and grandchildren are now safe. It has been a difficult time. I thought we were in genuine negotiations and now I realize they only wanted to repossess this car the whole time. This license this place to lie and say at end of all this, " I don't care". All of this has been a painful learning process. Even the 2 year old was affected by this. By a death I have learn a lot, I guess that is only positive to come out of this. My daughter and kids have been traumatized by what life has thrown at them prior to this, surviving "abuse" and now this.
Hell Has a Name | Terror Opens it's Maw for Thee
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by chulavistapress, May. 10, 2012

Sometimes I think these people are going to be the death of me. I feel like I have entered the bottom layer of hell. They constantly confront me with inaccurate data via the absolute worst temperaments I have ever seen. I wouldn't wish this crowd on my worst enemy an that be the truth of the matter. I wish of all companies getting bought out this were one, but I suppose they are making far too much on "late" fees to be in any danger even in this financial mess. Please do yourself a huge favor, take the advise of an old fella lookin to pass it on. Do not. Under any circumstances. Take a car loan with this "Thrift and Loan Association" stamped on it. You will lose years of your life every time you have to speak with them. And they will make it a priority to ensure they do.

* this review was made on Balboa Thrift and Loan Association, Balboa Thrift And Loan Association at Chula Vista, CA
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DO NOT GET YOUR LOAN HERE!
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by Tre619, Dec. 22, 2010

I don't even know where to start. I've had the worst experience with this bank than I've had with any company EVER! Apparently they feel that they've done you a huge favor by giving you a loan and proceed to treat you like you are the scum of the earth!

I purchased my vehicle almost a year ago and have made on time payments each month as I am trying to rebuild my credit. Last month, I unintentionally made a payment that was $30 short. Today, I had a Balboa Bank representative SHOW UP AT MY DOOR! He stated that he was sent to ask me about problems on my account. Fortunately our offices were closed today, for the holidays, or I fear he would have showed up at my job! I was obviously puzzled as to what was going on and the "representative" had very little information so he called the manager Hector. Hector got on the phone literally screaming at me that my account was past due. When i tried to find out why my account was past due, his response..."that's not up to me to figure out it's your loan". After 10 minutes of him yelling at me he finally admitted that I did, indeed, make a payment last month however it was $30 short which prompted this entire debacle. He followed that, however, with "I don't care about the $30, I care about the $16,000 loan!"

This just happened so I'm still too much in shock to go into much more detail of this experience but let's just say I am about to shop around to have my loan refinanced elsewhere. Just wanted to give a fair warning to anyone thinking about signing with Balboa Thrift and Loan. Take it form me, it will be a HUGE mistake!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Balboa Thrift and Loan Association, Claremont Branch at Claremont, CA
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