Associated Bank, Janesville Lexington Branch

Name:Associated Bank, Janesville Lexington Branch
Full Service Brick and Mortar Office
Review:24 client reviews
Location:2720 North Lexington Drive
Janesville, WI 53545

Rock County
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Phone:608-756-5112
Office Hours:Mon: 08:30 to 18:00
Tue: 08:30 to 18:00
Wed: 08:30 to 18:00
Thu: 08:30 to 18:00
Fri: 08:30 to 18:00
Sat: 09:30 to 13:00
Branch Deposit:$74,923,000
FDIC Cert:#5296
Established:1986-06-30


The Bank

Name:Associated Bank
Concentration:Commercial Lending Specialization
Established:1874-01-01
FDIC Insurance:1934-01-01
Holden By:Associated Banc-Corp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:238, view all, view on map
Website:www.associatedbank.com
Total Assets:$25,498,179,000
Total Deposits:$18,242,655,000
Total Equity Capital:$2,977,658,000
Total Domestic Office Deposits:$18,242,655,000
Net Income:$151,031,000
Quarterly Net Income:$53,763,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
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Client Review

24 client reviews of Associated Bank scored 3 out of 5.

Bad service would never bank here.
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by candybaker914, Aug. 15, 2014

Today my sister who is disabled walked to this bank on 18th street in Kenosha. She just moved into apartment down the street and needed quarters to do laundry and man at counter was very rude to her and said she could not buy quarters because she does not bank there.  Our Mother banks at your bank. And after that' she is  changing banks. I feel man at counter was judging my sister by her looks she is very skinny and has stage 4 cancer. She had to walk another block to walgreen's. I will pass this along bad service....

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Associated Bank, Kenosha Pick N Save 18th Branch at Kenosha, WI
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by Rsyverson 2014-08-18 09:05:52
Pathetic all she wanted was to buy some quarters. Jeez remind me not to chose this bank.
Elderly Couple unable to read sign is deemed SECURITY THREAT
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by ElderlyCouple, Apr. 24, 2014

At the direction of their Security Department Associated Bank closes Elderly Couple’s accounts.

After voicing their opinion about signs on the door being in spanish a couple is getting their account closed.  The couple got their first mortgage through Associated Bank 30 years ago, had several car loans, along with savings, checking, and money market accounts. After May 5th they are no longer allowed to bank there.

When going into the Associated Bank in Montgomery, IL, a small suburb 30 miles west of Chicago, they were bombarded with Spanish signs.  This is a trend in the area where signs are in both English and Spanish.  They proceeded to tell the cashier that they were unable to read the signs that were in Spanish.  The cashier apologized and she proceeded to remove the signs, although the couple did not ask her to do so.

On a subsequent visit, the signs were back up, the couple hoping to find English on the other side, flip the sign around.  It was blank.  The sign was put back blank side out.  Again, they told the cashier they were unable to read the signage, finished their banking business and left.

The couple was contacted by the bank manager, Tony Perez, after the latest visit.  At that visit they did not ask to be contacted. Mr. Perez called and said it was reported that someone touched their sign.  Apparently this act warranted the call.  Not wanting to discuss this over the phone the couple asked Mr. Perez to put what he had to say in writing.  He never did and that letter never arrived.

The bank called a couple times, leaving voice messages to return their call, but the couple could not understand why such a insignificant situation warranted any response. They were dealing with pneumonia for a month, followed by the flu, and one of them is legally blind.  On top of that, their adult son is completely paralyzed and needs 24/7 care.

On March 6th the couple received a certified letter informing them that their account will be closed on May 5th.  

The letter states:
"I am a Bank Manager for Associated Bank, National Association ("Associated").  Pursuant to Associated's rules and regulations governing its accounts, and at the direction of our security department, Associated reserves the right to close a customer's account at any time, with or without cause.  This letter is to advise you that the above-referenced accounts will be closed on May 5th, 2014.  The balance in the deposit account on said date  will be sent to you by check."

This elderly couple is being forced to find a new bank.  Forced to redo their social security direct deposit.  Forced to get new checks and all the other things that go along with getting a new bank.  Let alone this bank has a branch where they have a summer home, 450 miles away, which made it convenient for them and one of the reasons they opened an account.

The couple are speechless.  They are shocked by the account closure.  The bank manager was unavailable for comment.

Obviously, common sense and Customer Service has gone down the drain.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Associated Bank, Montgomery Branch at Montgomery, IL
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by AssociatedBank 2014-06-24 15:12:28
Dear ElderlyCouple,

We are glad to have had a chance to discuss and resolve your concerns. If you have any other issues, or would like to discuss this further, please call our We Care team at 1-800-685-6895 whenever it is most convenient for you. We are available 24 hours a day, 7 days a week.
Terrible Service.. I'M FINALLY DONE AFTER 25 YEARS
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by sudsguzzler, Apr. 12, 2014

I have to say that I've been ok with Associated Bank for years, but really, I just put money in and take money out and rarely do I make an appearance at the bank, therefore, the Customer Service or lack thereof is not tested too often. This all changed on 4/10/14 when I had a very important trip planned to Chicago. The trip was necessary for my Wife to update some government paperwork. One necessity was to have a paper signed by her and notarized. I have used the folks at Associated from time to time for notarizing and it usually goes off without a hitch. We actually changed our entire schedule as we planned on leaving very early, but instead left at 8:45am in order to arrive at the bank at 9am, then on our way. We arrived, cashed a check, then I asked if I could please have a signature notarized. Up stepped a Teller whom I will call 'R'. I explained the entire situation and had my Wife alongside with all of her identification. She confirmed back to me in question form that this was for my Wife? I said Yes. Then "R" asked if she had an account with Associated Bank. I told her NO, but confirmed that I've had one for many years. She then told me she couldn't do the notarizing unless she has an account. Then, as we were conversing, another Teller, we will call "F" stepped up and obviously only heard part of the discussion, interrupted and blurted out "She has to be here", meaning my Wife! and yes, you understood correctly, my Wife was standing by my side. Both "R" and myself told the know it all "F" that my Wife is right here and ready to sign. (apparently, this means that if my Wife is here, it's ok), but "F" just faded back and now agreed with "R" about the lack of account thing. I'll be honest, as I always am. I was MIFFED to say the least. Is this really a problem? Is this really an issue of National Security. IT'S MY WIFE. I even had my marriage certificate with me if they wanted that! This whole issue could have been easily avoided. Let's just say that "R" probably could have been called "B"!!! I will tell you something I'm not proud of. I'm 49 years old and pride myself of being under control and cool, calm, and collected no matter what, however I verbally blew up!! I haven't had this kind of temper come out of me EVER. It seems so senseless. I didn't swear and I didn't call anybody what I wanted to, but I said I was really ticked off at them. I yelled that I've been with them for probably 25 years and this is the kind of Service I get!! I told them they really screwed up. I repeated it's my Wife and Teller "F" kept arguing as I went out the door when I said it shouldn't matter whether my Wife personally has an account. She kept saying "It Matters" and I kept saying "It's my Wife". So senseless... Just so senseless! Why would they have to do that to me? I have already told my Father who has been with them forever. Heck, he's the reason I started with them. He is also appalled by this. Not to mention that now, I had to screw around and find a notary before we could continue our trip to Chicago. Really Really Disappointed !!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Associated Bank, Watertown Downtown Branch at Watertown, WI
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by AssociatedBank 2014-06-24 15:13:31
Dear Sudsguzzler,

We were very sorry to hear of your experience and are happy to have had a chance to discuss this with you. Your feedback is genuinely appreciated. Thank you for letting us know about this issue. If we can ever be of further assistance, please feel free to call our We Care team anytime at 1-800-685-6895.

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