American Savings Bank, FSB, Laie Foodland Digital Center Branch

Name:American Savings Bank, FSB, Laie Foodland Digital Center Branch
Full Service Retail Office
Review: 2.5star5 client reviews
Location:55-510 Kamehameha Hwy
Laie, HI 96762

Honolulu County
View Other Branches
 
Phone:808-293-8554
Branch Deposit:$33,587,000
FDIC Cert:#32526
Established:01/01/1929


The Bank

Name:American Savings Bank, FSB
Concentration:Mortgage Lending Specialization
Established:01/23/1987
FDIC Insurance:08/09/1989
Holden By:HAWAIIAN ELECTRIC INDUSTRIES
Charter Class:Savings banks, state charter, supervised by the FDIC
# of Branches:35, view all, view on map
Website:www.asbhawaii.com
Total Assets:$9,673,192,000
Total Deposits:$8,199,195,000
Total Equity Capital:$529,851,000
Total Domestic Office Deposits:$8,199,195,000
Net Income:$53,362,000
Quarterly Net Income:$3,231,000
Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:3%
 More...


Client Review

5 client reviews of American Savings Bank, FSB scored 2.5 out of 5.

RP
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by RPtile, Sep. 09, 2015

This has been my bank for many years.  I think Ryan is a great manager and all the ladies that help me out behind the counter are very knowledgeable


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on American Savings Bank, FSB, Kihei Branch at Kihei, HI
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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abs service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by samg, May. 18, 2014

excellent service great people

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on American Savings Bank, FSB, Windward City Branch at Kaneohe, HI
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ASB Online Access
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by sunflower789456, Mar. 12, 2013

I logged in to my online ASB account and sent them a message regarding about linking a joint savings account that I just opened to my online access.  Nicole, a customer rep replied saying she can't link my savings account unless I authorize her to delete one of my accounts that was closed.  Like I told her, even through the account was closed, because I am on e-statement and my last e-statement which going to show the deduction amount that was closed didn't come out yet.  I don't want the account to be deleted.  I still need to access my detail transactions history on that account.  At the same time, I also need to access my savings account that was just opened. I can't believe Nicole said she can't just link my savings account to my online access unless I authorize her to delete one of my accounts.  I also called ASB, the customer rep just told me he don't know, the only way I can get linked is to sent ASB a message after I logged in to my online access.  I even went to an ASB branch, the teller said she don't know too, she said know that I have to message someone using my online access.  But Nicole, an online customer rep from the online access messaged me and replied she won't link it unless I authorize her to delete my account.  This is insane.  I can't believe no other people can help me in this situation and the people I talked to at ASB seem that they didn't know anything except to tell you to sent a message to someone using the online access.  If Nicole, that online customer rep from the online messaging keep checking my message telling to link my account and if she keep saying she can't link it, I will switch all my accounts to First Hawaiian Bank, and is ASB's loss.  Because they can't train their employees well enough and they can't train their employees customer service.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on American Savings Bank, FSB, Mccully Branch at Honolulu, HI
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by Merp 2013-06-21 04:57:47
LOL, you sound like a real peach!

All Reviews...

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