Home > Hawaii Banks > Kaneohe Banks > American Savings Bank, FSB Kaneohe > American Savings Bank, FSB, KANEOHE BRANCH
American Savings Bank, FSB, KANEOHE BRANCH
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5 client reviews
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| Name: | American Savings Bank, FSB |
| Concentration: | Mortgage Lending Specialization |
| Established: | 01/23/1987 |
| FDIC Insurance: | 08/09/1989 |
| Holden By: | HAWAIIAN ELECTRIC INDUSTRIES |
| Charter Class: | Savings banks, state charter, supervised by the FDIC |
| # of Branches: | 35, view all, view on map |
| Website: | www.asbhawaii.com |
| Total Assets: | $9,673,192,000 |
| Total Deposits: | $8,199,195,000 |
| Total Equity Capital: | $529,851,000 |
| Total Domestic Office Deposits: | $8,199,195,000 |
| Net Income: | $53,362,000 |
| Quarterly Net Income: | $3,231,000 |
| Return on Assets: | 1% |
| Return on Equity: | 11% |
| Quarterly Return on Equity: | 3% |
| More... | |
Client Review
5 client reviews of American Savings Bank, FSB scored 2.5 out of 5.
RP
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by RPtile, Sep. 09, 2015
This has been my bank for many years. I think Ryan is a great manager and all the ladies that help me out behind the counter are very knowledgeable
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on American Savings Bank, FSB, Kihei Branch at Kihei, HI
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RPtile, Sep. 09, 2015
This has been my bank for many years. I think Ryan is a great manager and all the ladies that help me out behind the counter are very knowledgeable
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on American Savings Bank, FSB, Kihei Branch at Kihei, HI
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
abs service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by samg, May. 18, 2014
excellent service great people
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on American Savings Bank, FSB, Windward City Branch at Kaneohe, HI
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby samg, May. 18, 2014
excellent service great people
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on American Savings Bank, FSB, Windward City Branch at Kaneohe, HI
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
ASB Online Access
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sunflower789456, Mar. 12, 2013
I logged in to my online ASB account and sent them a message regarding about linking a joint savings account that I just opened to my online access. Nicole, a customer rep replied saying she can't link my savings account unless I authorize her to delete one of my accounts that was closed. Like I told her, even through the account was closed, because I am on e-statement and my last e-statement which going to show the deduction amount that was closed didn't come out yet. I don't want the account to be deleted. I still need to access my detail transactions history on that account. At the same time, I also need to access my savings account that was just opened. I can't believe Nicole said she can't just link my savings account to my online access unless I authorize her to delete one of my accounts. I also called ASB, the customer rep just told me he don't know, the only way I can get linked is to sent ASB a message after I logged in to my online access. I even went to an ASB branch, the teller said she don't know too, she said know that I have to message someone using my online access. But Nicole, an online customer rep from the online access messaged me and replied she won't link it unless I authorize her to delete my account. This is insane. I can't believe no other people can help me in this situation and the people I talked to at ASB seem that they didn't know anything except to tell you to sent a message to someone using the online access. If Nicole, that online customer rep from the online messaging keep checking my message telling to link my account and if she keep saying she can't link it, I will switch all my accounts to First Hawaiian Bank, and is ASB's loss. Because they can't train their employees well enough and they can't train their employees customer service.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on American Savings Bank, FSB, Mccully Branch at Honolulu, HI
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sunflower789456, Mar. 12, 2013
I logged in to my online ASB account and sent them a message regarding about linking a joint savings account that I just opened to my online access. Nicole, a customer rep replied saying she can't link my savings account unless I authorize her to delete one of my accounts that was closed. Like I told her, even through the account was closed, because I am on e-statement and my last e-statement which going to show the deduction amount that was closed didn't come out yet. I don't want the account to be deleted. I still need to access my detail transactions history on that account. At the same time, I also need to access my savings account that was just opened. I can't believe Nicole said she can't just link my savings account to my online access unless I authorize her to delete one of my accounts. I also called ASB, the customer rep just told me he don't know, the only way I can get linked is to sent ASB a message after I logged in to my online access. I even went to an ASB branch, the teller said she don't know too, she said know that I have to message someone using my online access. But Nicole, an online customer rep from the online access messaged me and replied she won't link it unless I authorize her to delete my account. This is insane. I can't believe no other people can help me in this situation and the people I talked to at ASB seem that they didn't know anything except to tell you to sent a message to someone using the online access. If Nicole, that online customer rep from the online messaging keep checking my message telling to link my account and if she keep saying she can't link it, I will switch all my accounts to First Hawaiian Bank, and is ASB's loss. Because they can't train their employees well enough and they can't train their employees customer service.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on American Savings Bank, FSB, Mccully Branch at Honolulu, HI
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Merp 2013-06-21 04:57:47
LOL, you sound like a real peach!
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