1st National Bank, Review

Ahump513
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Ahump513, Jun. 21, 2023

I have been with this bank since I was 16 years old and I am now 44. They have always been a great bank to have! They’ll have to close it down for me to leave.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on 1st National Bank, 1st National Bank at Lebanon, OH
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Great Community Bank
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Interest Rate and Cost
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by LocalJT, Jan. 22, 2018

It is rare to find a place where you work with the same long term employees. No phone trees to deal with - just a real human to talk to and work with.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on 1st National Bank, Walmart West Chester Branch at West Chester, OH
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DO NOT USE THIS BANK.
Overall Rating
Interest Rate and Cost
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by robinwindy, Jan. 07, 2015

1st National  Bank
DO NOT USE THIS BANK.
I have been sick and in and out of the hospital. Normally I would have stopped by the branch but I used there online banking instead. I put a stop payment on one item which would have hit for $9. I searched and looked on the online banking account to see if there would be a charge. I proceeded to fill the form out and went on to the next page. It asked if I was sure and looked again to see if there was a charge. I processed it and then checked my account. No charge. I was happy I thought that if I processed it online there would not be one. One day goes by, two days. I get sick again and when I check my account a week or two later I see it $38.00 fee! So I emailed the branch manager at the West Chester Branch in Walmart. I was sure she received it because my mom had emailed her about the same time and she answered her. No reply. Finally after the holiday; when I felt little better, I went in. The $38 dollar charge made my little account over and they proceeded to charge me all the way up to $118! When I do any transaction I always expect to know how much they are charging then and not weeks later. The branch manager said why would you expect it to be free everyone else charges. I told her I looked for a charge when I did it and there was none. She said to bad.

* this reviewer has be with this bank for 6 months - 1 year
* this review was made on 1st National Bank, Walmart West Chester Branch at West Chester, OH
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